This Shipping Policy was last updated on July 1st, 2020 and applies to all clients of this website.

Thank you for visiting and shopping at Miel Agility. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please remember that all our products are made by hand and we are just a small business. Depending on the number of orders that we receive, it may take a bit more than expected. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at cart and checkout.

You can find our shipping methods, estimated delivery times and rates on the shipping rates page

Delivery delays can occasionally occur due to reasons beyond our control.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Miel Agility is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Miel Agility is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We will do everything within our power to deliver anywhere possible on earth. (and beyond!?)

Returns Policy

Our Return Policy provides detailed information about options and procedures for returning your order.

Our Shipping Partners

We are working with ELTA (Hellenic Post).

Here you can find ELTA’s terms of use.